State Farm® Insurance Agent Brian Gorum

"BAD EXPERIENCE with this company!!! I left two important messages October 15, 2024, one first thing in the morning and another late afternoon (before closing) as they apparently don't answer their phone. I explained it was critical to call me back by the end of the day because I needed to have the protocol of having my car towed and being reimbursed, as I have towing on my policy and an appointment to have my car repaired first thing the next morning. They never called me back that day. Then at 8:30 the next morning I still had not received a call, so I risked driving my car, which needed repair, to the State Farm office to find out the protocol for towing. The secretary was working with papers on her desk and obviously could have easily called me that morning, so I wouldn't have had to drive a half broken down car. Instead she was doing paper work. No customer there and she wasn't on the phone. I asked why she hadn't called me back in over 24 hours when she obviously had time to. She claimed the reason she hadn't called the day before was because they were so busy. That was a lame excuse, as it was obvious I was purposely ignored because they were going to have to reimburse me for the towing, and of course they wouldn't like doing that, so the easy way out was just to ignore me. I could have ruined my car by driving it. Yet I had no choice, in order to get an answer. My agency did not follow the slogan they go by which is "like a good neighbor State farm is there" They were the opposite of a good neighbor. If they really had been a good neighbor they would have taken 2 minutes to call me back, even if it meant staying late for 2 minutes. And even if they argued they couldn't do that, I caught the secretary red-handed working away the very next morning - still without calling me when she could have. I always had my phone with me and the volume turned up, yet no call. I think their philosophy is they will call you back if they are able to make money from it and it benefits them. Otherwise they leave you to fend for yourself. Horrible customer service! Headquarters should be notified about this, as I'm sure I'm not the first they've done this to, and won't be the last. I have paid so much over the years and never had a claim, so it's the least they could have done and would have only cost them $80. I've likely paid them tens of thousands, and this is how I was treated. Injustice!"

"Brian and his staff have been amazing since I moved here. They helped clean up a complete mess of my insurance policies that my previous agent/office made before I moved. I would recommend Brian and his staff to anyone looking for insurance."

"Knowledge and professional. A pleasure to work with their agency."

"Great people to work with"

"Brian is top notch. Always a great experience working with state farm and their agents."

"I definitely recommend Brian Gorum. The service is great."

"They take great care of us."

"I like to meet the people I do business with so I went in and met Brian, he was very friendly and took good care of all of my insurance needs, I would recommend him for whatever insurance needs you have."

"I am a long time client of Brian's. He is immediately responsive, absolutely honest, and has a heart of gold. Honored to enjoy his professional services."

"I have been a customer since 2012 and each interaction has been exceptional. Alyson is fantastic and has worked hard to help me with all my weird home insurance situations. She always remembers me and my situation and has walked me through my options everytime I decide to change things up and is always very patient and very friendly."

"Alyson is the best! Every time I call in for assistance when I buy a new car or adjust my renters insurance it really is like calling an old friend. I have a great policy at an amazing price and could ask for better people to work with. Thanks for always taking care of me!"

"I've known Brian for over 12 years and had my insurance with him for the time I lived in Utah. He is honest, fair, and very helpful. He is engaged in the community and has experienced, courteous staff."

"Friendly staff and very knowledgeable in insurance."

"We work with this agency daily. They are awesome. I highly recommend!!"